Companies that distribute hazardous materials are required by law to have a 24-hour emergency contact in place.  The LPGA voted in 2025 to discontinue their service for LPGA-ECC as an option, so ALL COMPANIES ARE RESPONSIBLE FOR THEIR OWN EMERGENCY SERVICE.

As a general guideline, in the event of an emergency involving your liquefied petroleum gas products, please designate the following telephone number(s) for the ECC to contact your company:

I. You may designate a 24-hour number.

II. If an attended 24-hour telephone number is not available, please provide your during-work-hour contact and telephone numbers, as well as the names and telephone numbers for us to contact after working hours. (This may vary by company.)

III. Please provide a separate medical emergency contact number if you wish for them to call your medical staff directly for medical treatment advice.

IV. Special instruction/comments: (You may include only special instructions about your contacts or products in this section.)

V. Please specify an administrative contact for questions about the information and updating of the contact form.

Make sure your customers have the correct emergency number and are only using it in cases of a true emergency. They should not be utilizing the emergency number to get in touch with your company because the store location won’t answer the phone or no one has returned their call. We take emergencies very seriously in our industry and abuse will not be tolerated.

Please make sure you have an emergency contact system in place. In the propane industry, safety is always of utmost importance and should be front of mind! Remember to educate your customers on the importance of your company’s ECC number but also not to abuse it. As always, if you have any questions or concerns, please do not hesitate to contact our office.